Ryanair holidaymakers hit with travel chaos as missed flights leave passengers 'crying'

dailyrecord.co.uk:

Holidaymakers were hit with travel chaos at East Midlands Airport this month after IT problems and staff shortages led to passengers missing flights.

Almost 100 people were left at the departure gates and told they were "too late to board".That was despite arriving in plenty of time to catch their flights, with three Ryanair journeys set to depart between 7am and 8am to popular holiday destinations Fuerteventura, Lanzarote and Tenerife, reports LeicestershireLive.On Tuesday, April 4, flights took off without a large number of passengers on board, with some of those left behind said to be "in tears".

Holidaymakers reported they arrived as early as 5am to be met with just one staff member at a check-in desk.Further issues with IT meant that departure gate listings were incorrect on the screens inside the terminal, so some passengers whe believed they had plenty of time to sapre, should have been heading for their gate.

Said gates were not kept open, with the airline claiming it closes boarding gates to ensure an on-time departure. Yet aggrieved customers who had checked in luggage claimed the flights did not leave on time, so that their belongings could be removed, rather than them being allowed to board.Tracey Leatherby was due to be on the 7.15am flight to Tenerife with her family for her daughter's 18th birthday.