Promoter AEG apologises over Sleep Token US tour pre-sale chaos: “To put it simply, we failed”
nme.comSleep Token fans who were unable to get tickets to the masked band’s upcoming US tour following a technical error.Fans who had signed up for pre-sale codes for the band’s ‘Teeth Of God’ tour didn’t receive them until 24 hours after the general sale had started, leading to thousands of people missing out on tickets despite signing up in advance.
The fiasco, leading to a flurry of complaints on social media, led to AEG to reach out and apologise.“As a Sleep Token fan who took the time to register early for access to tickets, we know how committed you are to the band,” the email to the affected fans reads. “That’s something we don’t take lightly, and knowing that, we tried to provide you with early access to the presale as a reward for your loyalty.“While our intentions were good, to put it simply: we failed.
Our emails and sale codes were sent on time yet delivered to you late. And while there are many reasons for that, there’s no excuse.
We let Sleep Token and you down. Since discovering the malfunctions, we have worked to provide codes to every fan that has contacted us.“We value our fans and our artists and will continue to work to create the elevated experience you all expect and deserve.
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