Grandparents left in 'tears' after being unable to top up gas supply in 'freezing' home
dailyrecord.co.ukA married couple have been left 'living in a fridge' and having to wear their dressing gowns at all times after encountering a problem trying to top up their gas supply.
John and Julie Murphy, 63, have not been able to top up their gas like they usually do and are too afraid to put the heating on as they are anxious they will fall into debt.
They have been trying to contact British gas for a week now but keep being 'fobbed' out and left without an explanation, the Liverpool Echo reports.Julie, who suffers from chronic obstructive pulmonary disease, is 'vulnerable' to the cold and has been left in tears numerous times over the situation.
John explained: "We always use an app on our phone to top up the gas but when I went to do it last week it wouldn't let me, the gas tab had just disappeared off the app."I then went to three shops to try and top up with the card and that wouldn't work either.
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