Charter Pays $15M In FCC Settlement After Probe Into Failure To Follow Network & 911 Outage Rules
deadline.comThe Federal Communications Commission says it reached a $15 million settlement with Charter Communications after the company admitted to breaking rules surrounding 911 and network outages.
The major broadband and pay-TV operator disclosed under the terms of the settlement that it violated FCC rules that require it to notify public safety officials and the commission of disruptions in service.
The investigation by the FCC Enforcement Bureau centered on three unplanned network outages and hundreds of planned, maintenance-related network outages in 2023. “A 911 call is likely the most important call a person will ever make.
Public safety officials need to be able to inform the public of alternate ways to reach emergency services in the event of an outage,” FCC Chairwoman Jessica Rosenworcel said. “We’ll keep doing our part to hold communications providers accountable and ensure the public has reliable 911 service.” In one case, Charter failed to notify more than 1,000 emergency call centers of a service disruption affecting 911 service and it also did not comply with the commission’s outage reporting rules.
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