The latest statistics from the Department for Work and Pensions (DWP) indicate that some 661,620 Personal Independence Payment (PIP) assessments were conducted over the phone between February 2022 and January 2023.
The figure accounts for 66 per cent of all assessments and includes new claims, award reviews and change of circumstances. Data shared earlier this year by Minister for Disabled People, Tom Pursglove MP, shows that 69,570 (7%) of all assessments conducted over that same period were done in-person through a face-to-face consultation.
There were also 179,390 (18.1%) paper-based assessments and 69,140 (7%) completed over a video call. DWP also said there were 13,270 completed assessments (1.3%) for which they do not hold data.
To help people prepare for a PIP assessment, below is everything you need to know about them - whatever the format.If you are invited to attend a PIP assessment - as part of a new claim or an award review - it could be in-person, over the phone or by video call.
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