Ticketmaster compensates fans for Bad Bunny gig entry chaos

nme.com:

Bad Bunny fans after more than 2,000 ticketholders were denied entry to a Mexico City concert last year.Bad Bunny was performing at the Azteca Stadium on December 9 when thousands of fans with valid tickets were turned away.

Ticketmaster said that it was due to failures in its ticket reading system [via IQ].Ticketmaster Mexico was initially facing a fine of up to 10 per cent of its yearly revenue by the Mexican government.

However, it has avoided being penalised due to refunding the affected customers the full price of the ticket plus 20 per cent compensation.The total has amounted to nearly 18.2million pesos (£802,384).

So far, 2,155 customers have received reimbursement and compensation.The December 9 gig was the first of two dates at the venue by the Puerto Rican rapper.Ticketmaster Mexico also cited “an unprecedented number of fake tickets”, with upwards of 4.5million people having registered for the 120,000 available tickets for the December shows.For the second concert, federal consumer protection office PROFECO deployed a team of verifiers at the venue entrance in an bid to limit further issues.A press release from Mexico’s Federal Consumer Attorney’s office reads: “Unlike the first show, access flowed without major problems and 110 consumers turned to Profeco because they could not enter.“For its part, the Ticketmaster company reported at the time that there were a large number of tickets that were not purchased through official channels and/or legitimate tickets printed several times; that is, simple photocopies of the same ticket with which it was intended to enter the event.