Improved but could be better - that’s the verdict of a North Lanarkshire Council run service which delivers complex health needs in their own home.Wishaw and Shotts Home Support Service employs over 200 home support workers, who deliver the care service, to approximately 700 service users in their own home.The Care Inspectorate report looked at the three teams of home support consisting of an intensive, reablement and mainstream teams.The Lanarkshire Live app is available to download now.
Get all the news from your area – as well as features, entertainment, sport and the latest on Lanarkshire’s recovery from the coronavirus pandemic – straight to your fingertips, 24/7.The free download features the latest breaking news and exclusive stories, and allows you to customise your page to the sections that matter most to you.Head to the App Store and never miss a beat in Lanarkshire - iOS - Android In a follow-up inspection the Care Inspectorate upgraded the service in all categories from ‘weak’ - the second lowest - to ‘adequate’ - the third lowest rating.The report states: “The service had worked hard to make improvements to meet the requirement around supporting people’s wellbeing, management and leadership, the staff team and care planning.“There had been a substantial improvement in continuity of staff.
This meant people had more stable teams of workers assisting them which could lead to relationships and trust being built.“We were pleased to see the significant drop in missed visits.
A new procedure had been developed for service managers which meant they monitored, reviewed and analysed the weekly missed visit report.“A new induction programme had been introduced.
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