North Ayrshire Council's Trading Standards in the clear over advice given during dispute between resident and builder

dailyrecord.co.uk:

North Ayrshire Council’s Trading Standards has been cleared of any wrongdoing in a case centred around a dispute between a resident and a builder.The organisation was placed in the spotlight by the Scottish Public Services Ombudsman (SPSO) after a complaint was raised against it.The Ombudsman received a complaint, claiming that Trading Standards did not provide ‘adequate information’ to one person seeking to resolve an issue they had with a builder who carried out work for their relatives.The complainant was only known as ‘C’ in SPSO papers, which read: “C complained about the advice received and actions taken by trading standards in relation to concerns that they had reported about a builder who had undertaken work for two of their relatives.“C said that the council did not provide them with adequate information regarding the steps they could take to establish if they had cause to take further action against the builder, and the timescale in which this was required to be done.”According to the SPSO they found that the council had “reasonably explained” the steps taken in reviewing C’s complaint.The Ayrshire Live app is available to download now.Get all the local news in your area – plus features, football news and the latest on the coronavirus crisis – at your fingertips 24/7.The free download features the latest breaking news and exclusive stories while you can customise your page with the sections that matter to you.The Ayrshire Live app is available to download now on iOS and Android.The report goes on: “Whilst we recognised that no information had been given in relation to issues which were time barred, we considered it could not be known until completion of the assessment which matters could be progressed.