TUI customers say they were ‘dumped’ at unfinished Turkish hotel for nearly a week after IT outage
manchestereveningnews.co.ukA couple have told of their ordeal of being "dumped" for five days at an "unfinished" hotel in Turkey, after the global IT outage that led to the cancellation of their flight home.
George Williams-Sales, 26, from Wandsworth, south-west London, had booked his first all-inclusive holiday with TUI, spending seven days at the Prime Beach Hotel in Marmaris, Dalaman, Turkey, alongside his girlfriend, Lulu Mann, 24, a receptionist.
Their enjoyable stay was marred when they were set to return on July 19, but found themselves stranded due to their Gatwick-bound flight being delayed and then cancelled as a result of a global IT outage, triggered by a faulty update from cybersecurity company CrowdStrike. READ MORE: Protesters descend on city centre blocking tram lines and roads in anger over GMP Manchester Airport video Following the flight cancellation, it took TUI five days to arrange an alternative flight for the couple.
Although TUI covered their extended hotel stay, George and Lulu faced additional expenses exceeding £100 for meals and £253.80 from unpaid leave at work.
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