Kind-hearted University Hospital Wishaw volunteer wins prize at NHS Lanarkshire Staff Awards

dailyrecord.co.uk:

A kind-hearted volunteer has scooped a well deserved NHS Lanarkshire Staff Award.Robert Bogan has been honoured for his work helping patients at University Hospital Wishaw.

Robert, who jointly won in the volunteer category with Lorna Colquhoun, has worked between the emergency department and as a front of house volunteer.

The Lanarkshire Live app is available to download now. Get all the news from your area – as well as features, entertainment, sport and the latest on Lanarkshire’s recovery from the coronavirus pandemic – straight to your fingertips, 24/7.The free download features the latest breaking news and exclusive stories, and allows you to customise your page to the sections that matter most to you.Head to the App Store and never miss a beat in Lanarkshire - iOS - Android In his role in the emergency department, Robert talked to vulnerable patients and their families, helped staff and got patients refreshments as and when required.As part of his front of house work, he now assists patients, members of the public and staff around the hospital.Robert told Lanarkshire Live: “I started volunteering with the NHS in April last year."Initially working in the emergency department, I then later transferred to be a patient's direction guide within the level one concourse.“I've always had a close affinity with the NHS, which has certainly been embellished witnessing the care and dedication of many fine people within the profession at first hand.“My role can be quite rewarding when I can successfully direct a high volume of patients to where they need to be.“Hospital visits can be a stressful experience for many patients.