Evri and Yodel officially named and shamed in UK investigation
manchestereveningnews.co.ukEvri and Yodel are the worst parcel firms at helping their customers, while Amazon and DHL are the best performers, according to an Ofcom report.
Although 78% of parcel recipients are satisfied with delivery firms, two-thirds (67%) have had an issue in the past six months, the annual Post Monitoring Report found.
The most common issues were delivery delays (27%), parcels being left in an inappropriate location (23%), the delivery driver not knocking loudly enough (20%), and not being given enough time to answer the door (19%).
Meanwhile, addressed letter volumes fell by 9% to 6.6 billion items in 2023-24, the regulator said. Despite this, around two-thirds of people (64%) say post is important to them for staying in touch with friends and family, while 82% say they will always need to send items by post.
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