BT and EE's key change for price increases affecting millions of customers announced
dailyrecord.co.ukBT and EE have announced significant changes to their approach to mid-contract price hikes, affecting both mobile and broadband customers.The BT Group, which also owns Plusnet, has declared it will be "moving away" from inflation-linked mid-contract price rises for its monthly plans.
In a shift from the current practice, the company will now present annual price increases in "pounds and pence".Presently, broadband and mobile firms can raise prices mid-contract based on inflation, with an additional increase of up to 3.9%.
These adjustments are typically informed by the Consumer Prices Index (CPI) inflation figures from December or the Retail Prices Index (RPI) from January.Previously, BT Group adjusted its mid-contract price rises according to the rate of inflation, with a 7.9% increase implemented this year on March 31.
Moving forward, however, the group will introduce a set fee hike for new and upgrading customer contracts. From March 31, 2025, new and re-contracting mobile customers will see a monthly bill increase of £1.50, and this fixed rise will also apply to connected devices such as laptops, tablets, and smartwatches, reports the Mirror.
Read more on dailyrecord.co.uk