SiriusXM Sued, NY Attorney General Claims Service Made It Difficult To Cancel
deadline.comNew York’s attorney general has sued SiriusXM, accusing the satellite radio and streaming service of making it intentionally difficult for customers to cancel their subscriptions.
Attorney General Letitia James’ office said complaints from customers found that SiriusXM forced subscribers to wait in an automated system.
That’s before often-lengthy interactions with agents who tried to persuade them not to cancel. “Having to endure a lengthy and frustrating process to cancel a subscription is a stressful burden no one looks forward to, and when companies make it hard to cancel subscriptions, it’s illegal,” the attorney general said in a statement.
SiriusXM disputed the claims, arguing that any delays were caused in part by the effects of the pandemic on their operations.
Read more on deadline.com