Martin Lewis shares tip you should 'always' follow when chatting to call centre staff

dailyrecord.co.uk:

When you need to phone up a business, whether it's your energy provider, a retailer or anything in between, it's often because something has gone wrong and you're trying to sort it out.Understandably, this can make us frustrated.

But Martin Lewis has urged everybody to follow one piece of advice when speaking to anyone from a call centre over the phone, which he revealed in the latest episode of his podcast.Speaking on The Martin Lewis Podcast, he heard from a selection of call centre workers who shared their struggles when it came to dealing with the public over the phone.He said there was no need to be rude to the staff and urged everyone to treat them with respect, as failing to do so will likely mean the employee is less likely to help you out, the Mirror reports.On the podcast, a call centre worker called Nicola told Martin that one thing she often hears on the phone is "Martin Lewis told me" and added: "Well one thing Martin Lewis should also tell you is that we are human and don't like being spoken to like that."In response, the Money Saving Expert said: "I always do Nicola, I make a big point that you should be polite and charming.

I know call centre operatives sometimes get very frustrated with people quoting my name and being angry with them, but I just wanna assure all of you who work in call centres, I don't believe getting angry with call centre operatives is productive, I don't think you should do it, I think it's rude. "And as I always say, polite, charming and maybe a bit of chutzpah is the right way to go forward." Another call centre worker shared the one phrase that you should avoid saying at all costs, as it will likely annoy the person who's helping you out.