Energy supplier Scottish Power is set to refund and compensate customers a total of £1.5 million after overcharging them during the peak of the energy crisis.
The company charged 1,699 direct debit customers at a higher rate between 2015 and 2023, across 11 energy price cap periods, a rate that should have only applied to those who pay by standard credit or upon receipt of a bill.
On average, each customer was overcharged by £149. Ofgem has stated that Scottish Power will be paying a total of £250,000 in direct refunds to affected customers, as well as an additional £250,000 in goodwill payments, averaging out to £294 per customer.
Customers do not need to take any action as all payments will be made automatically. READ MORE: 'Universal Credit Britain' sees worse off £1400 poorer after decade of Tory rule The energy regulator also revealed that Scottish Power reported itself last summer when it realised operational errors had led to the overcharging.
Read more on manchestereveningnews.co.uk
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