MORE NEWS FROM THE PAISLEY DAILY EXPRESSBut the fed-up couple have gotten nowhere, claiming that the customer services team has refused to admit any responsibility, despite two independent plumbers finding the fault was in a part installed by contractors in the upstairs bathroom.A number of emails seen by the Express between Martin and Lucy and Taylor Wimpey’s customer service team show the developer repeatedly advising that the issue would have to be resolved by their own insurance.Martin, 30, told the Express: “It’s like they are just telling us ‘no’ in the hope that we give up eventually.“It’s so demoralising.“Every time we have got in touch with them, they keep telling us that we should go through our insurers.“We never thought it would.
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