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Ryanair send Scots widow holiday voucher in dead husband's name after refund farce

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dailyrecord.co.uk

Ryanair staff sent a grieving widow a holiday voucher for her dead husband - after months of her trying to get a refund.Janis Mckay, from Moodiesburn, North Lanarkshire, was left heartbroken when her husband Marcus, 63, died suddenly from an aneurysm in February - just weeks before they were due to jet off to Malta.Relatives sent a copy of the dad’s death certificate to Ryanair to request a refund for the £355 Edinburgh flights and the family received a response saying they would be reimbursed.But months on - after one botched attempt to refund the money - Janis has still not received the promised cash.And this week she was horrified to be sent an email offering Marcus flights for a new holiday instead of a refund.The 61-year-old hospital.

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