Why jargon-free communication matters to Digby Brown

dailyrecord.co.uk:

Concerts. Football. Elections. It feels like there’s a lot of noise right now. With so many people focused on being heard… so focused on sounding like they are the best, the biggest or the cleverest… they end up forgetting about the only part that matters: the people who have to listen.If a message is important and needs to be told, the most important thing is understanding how that message is communicated.This way the person who is listening actually understands it and understands how that information will affect them, their loved ones or their future.How many times have you listened to professionals and spent half the time wondering what on Earth they were talking about?

Doctors. Car mechanics. IT experts. Scientists. Tradespeople.There are lots of industries where customers, clients or members of the public can find themselves caught in a jargon trap – like the person who is talking is speaking a different language!

Did you feel afraid to ask them to repeat something? Did you maybe even feel like you couldn’t ask them? In many ways, the legal profession is the same.

In fact, many people think that dealing with lawyers can be the most confusing - with all the Latin phrasing, legal terminology and the red tape of legal processes.The lawyers might need to understand these things but you certainly don’t want bogged down by it.Digby Brown knows the reason you’re speaking to them at all is because you’ve recently suffered a trauma.Whether minor or serious, the aftermath of a traumatic event can bring you into contact with several formal authorities like police, medical staff, insurers or employers (all of whom speak their own language too).It’s enough to make anyone feel bombarded or baffled - and that's the last thing you