East Ayrshire patients who have experienced problems with a GP repeat prescription service are being urged to call a special ‘hotline’ number. Ayrshire Live has previously flagged up issues with the service at the Lloyds pharmacies in both Cumnock and New Cumnock.Now the company that owns Lloyds Pharmacies (McKesson UK) has issued a number to call if patients experience any more grief.
Back in June, Ayrshire Live told how a campaigner for better NHS services labelled the new GP prescription service in the towns as 'not good enough'.
Rab Wilson said he encountered major issues when he tried to pick up his medication from a Lloyds Pharmacy outlet in New Cumnock.Mr Wilson is a leading figure in the Action for Safe and Accountable People’s NHS (ASAP) campaign group.The Ayrshire Live app is available to download now.Get all the local news in your area – plus features, football news and the latest on the coronavirus crisis – at your fingertips 24/7.The free download features the latest breaking news and exclusive stories while you can customise your page with the sections that matter to you.The Ayrshire Live app is available to download now on iOS and Android.However, he claimed that he was forced to make five separate trips to his pharmacy in one week to chase up missing medication.He warned the issues could have “life-threatening consequences” to those who rely on their weekly prescriptions.
And SNP MSP for Carrick, Cumnock and Doon Valley, Elena Whitham, also waded into the row. She wrote to the firm’s parent company to highlight growing waits, meds going missing and long queues outside the pharmacy at the Townhead Street outlet in Cumnock.Now it seems an 'outdated' and 'unreliable' IT system lies at the heart of the
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