Taylor Alison Swift is an American singer-songwriter. She is known for narrative songs about her personal life, which have received widespread media coverage. At age 14, Swift became the youngest artist signed by the Sony/ATV Music publishing house and, at 15, she signed her first record deal.
Her 2006 eponymous debut album was the longest-charting album of the 2000s in the US. Its third single, "Our Song", made her the youngest person to single-handedly write and perform a number-one song on the Billboard Hot Country Songs chart. Swift's second album, Fearless, was released in 2008.
Buoyed by the pop crossover success of the singles "Love Story" and "You Belong with Me", it became the US' best-selling album of 2009 and was certified diamond in the US. The album won four Grammy Awards, and Swift became the youngest Album of the Year winner.
Store.TaylorSwift.com — which sells gifts, CDs and vinyl, as well as T-shirts and sweaters from her record-breaking Eras Tour — has been dogged with complaints on social media of goods that have arrived either late, or damaged, or not at all.The Post spoke with multiple customers who claim they waited months for goods from the site — which promises many items “ship in 1 week” — with little to no response from UMG’s customer service.
Ditto for requests for a refund.Grace Green, a 32-year-old Swiftie living in Arizona who has been a fan since Swift’s debut album came out in 2006, placed orders for 22 items on the site last year, collectively totaling $1,044.75, she told The Post.Green defended the splurge as “a desperate, mad attempt to get everything at once,” noting that products across the site quickly sell out. “Your adrenaline races, your palms sweat, you add an item to the cart and by the time you click ‘check out,’ the site tells you that the item is no longer in stock.”What’s even worse, however, is when “the items don’t arrive in time, or they arrive broken or in tatters,” according to Green, who shared pictures of a “1989” cardigan that arrived with yarn that had already come loose.A tide of customer complaints has inspired an X account with nearly 2,000 followers, @TayMerchProbs.
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