Reformer revealed how scores of locals were left furious over the mix-up. Since then, we have continued to be contacted by readers affected by the situation.And the health board has now announced an increase in call handlers to try to deal with the problem, after a barrage of complaints that people could not get through to reschedule their appointments.Dr Mark Russell, associate medical director, Health and Social Care North Lanarkshire, said: “We understand people are anxious about when they will receive their flu vaccination and would like to apologise for any frustration or concern the phased delivery of appointment letters has caused.“We know there has been a number of challenges with delivering the programme and we are working to.
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