Households urged to take meter readings ahead of October price rise

dailyrecord.co.uk:

Households have been urged to take their energy meter readings – and try to submit them – ahead of prices rising from October 1.

This will prevent firms from estimating usage and charging for energy used before October 1 but at the higher rate.The average household energy bill will rise from £1,971 to a frozen £2,500 under the energy price guarantee announced by Prime Minister Liz Truss earlier this month.

This is an increase of 27% from the previous price cap, which limited the rate providers can charge customers on a standard variable tariff.The Government’s plan only caps the cost per unit that households pay, with actual bills still determined by how much energy is consumed.Households will receive a non-repayable £400 payment from the Government as part of the cost-of-living support package, paid directly to energy accounts over six months in instalments of £66 and £67.Overall, household bills will still be 96% higher than last year.Households will be hoping they do not experience a repeat of the wide scale crash of energy firms’ websites ahead of the last price cap increase on April 1, when millions of customers rushed to submit readings at once.At the time, firms described the situation as “unprecedented” and sought to calm customer anxiety by stressing that they could submit readings over the following days without being penalised.Industry body Energy UK said high call volumes and website traffic were expected, and recommended customers check beforehand for the best way to submit readings as most suppliers were allowing for a few days either side of October 1.Suppliers offered numerous channels including text, email, apps and online account submissions, but these varied.Frazer Scott, chief executive of Energy