Marks & Spencer has been voted the UK's favourite in-store supermarket despite a strong showing from discounters Aldi and Lidl as consumers face up to the cost-of-living crisis.
The high street stalwart's upscale food offering received a customer score of 78% in the annual Which? survey, receiving five stars for store appearance, customer service and the quality of its own-brand and fresh products.
Last year's top scorer Aldi was narrowly pipped to the post with a 77% customer score, and was the only supermarket to get a full five stars for value for money.
Survey respondents described it as "cheap and cheerful" but said it was let down by long queues.Waitrose completed the top three with 75% but, like M&S, suffered lower scores on value for money.The 'big four' supermarkets - Tesco (70%), Sainsbury's (68%), Asda (67%) and Morrisons (67%) - were all in the bottom half of the table for their in-store offering.Co-op was voted the worst in-store supermarket, languishing at the bottom of the ranking for the second year running with a 61% customer score.Customers told Which?
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