Carluke waste centre booking system to continue following a successful pilot

dailyrecord.co.uk:

The booking scheme at Carluke waste centre is to continue after the pilot received positive feedback.Last year, South Lanarkshire councillors gave the go-ahead to introduce a pilot booking scheme at Carluke Household Waste and Recycling Centre to reduce waiting times and prevent long queues of traffic.Although the pilot received some complaints, the overall feedback was positive.

Given this, the booking system will continue.The Lanarkshire Live app is available to download now. Get all the news from your area – as well as features, entertainment, sport and the latest on Lanarkshire’s recovery from the coronavirus pandemic – straight to your fingertips, 24/7.The free download features the latest breaking news and exclusive stories, and allows you to customise your page to the sections that matter most to you.Head to the App Store and never miss a beat in Lanarkshire - iOS - Android There is also talks of introducing a booking system on a pilot basis at the council’s other household waste and recycling centres.In total, 13 complaints were received about the booking system in Carluke.Issues included no assistance from staff, people being unhappy that a booking is required, technical issues, the attitude of staff site and locals being unhappy about staff questioning the origin of the waste being brought into the site.Councillor Alex Allison (Clydesdale East), raised concerns about complaints he received.He said: “I’ve had a couple of complaints to myself about this, and both of those were about people turning up to their allotted slot and not being able to dispose of their rubbish and they had to wait a very considerable time at the very least.”He added: “Looking around a lot of other councils, there seems to be the