The boss of Manchester Airport has quit amid a growing backlash over long passenger queues, staff shortages and calls from city leaders for management to 'get a grip' of the growing crisis.
Manchester Airports Group (MAG), which owns Manchester, Stansted and East Midlands airports has confirmed this afternoon that Karen Smart has decided to leave the business after eight years.
Karen, who took on the Managing Director role at the start of the pandemic, has navigated the hub through the impacts of Covid-19, and has also led the start of its controversial recovery. READ MORE: "It's out of our hands": I flew from Manchester Airport to Dublin this morning It follows a turbulent few months for the hub amid a surge of passengers after the Government's lifting of restrictions.
Following a raft of redundancies during Covid and as bosses scramble to recruit staff to deal with growing demand, it's resulted in 'chaos' across the hub's departments, including airport-run areas like Security, as well as agency-managed processes like baggage handling.
Read more on manchestereveningnews.co.uk
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