Teletext Holidays could face legal action unless it repays more than £7 million to customers whose package holidays were cancelled due to the coronavirus pandemic, the competition watchdog has warned.
The Competition and Markets Authority (CMA) said the firm has failed to address its concerns after hundreds of customers complained they had not received refunds owed for cancelled trips within 14 days, as required by consumer law.
CMA chief executive Andrea Coscelli said: "There must be no more delays to Teletext refunding customers for holidays they could not take because of the pandemic.
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