Wishaw charity shop using new tool to make shopping more accessible for disabled customers

dailyrecord.co.uk:

A Lanarkshire charity shop is using an innovative tool to make shopping more accessible for disabled customers.Chest Heart & Stroke Scotland’s (CHSS) shop in Wishaw Main Street has joined WelcoMe, the most person-centred tool for customers to share their access needs.WelcoMe allows customers to plan their visit in advance and reasons for visiting, helping staff do more, more easily, with enhanced communication and instant training.The Lanarkshire Live app is available to download now.

Get all the news from your area – as well as features, entertainment, sport and the latest on Lanarkshire’s recovery from the coronavirus pandemic – straight to your fingertips, 24/7.The free download features the latest breaking news and exclusive stories, and allows you to customise your page to the sections that matter most to you.Head to the App Store and never miss a beat in Lanarkshire - iOS - Android The charity, who support people living with chest, heart and stroke conditions to live their lives to the full, hopes to enhance the shopping experience for their customers and make sure staff and volunteers can easily access training to deliver the best possible service for all of their customers.WelcoMe specialises in making face-to-face transactions between staff teams and disabled customers as informed, anxiety-free and friendly as possible.Customers can use WelcoMe to let the staff know their anticipated arrival time, how they would like to meet them alongside the specific visit information and responding to some questions.WelcoMe then gives the shop team training through an innovative in-the-moment approach.The shop team are given easy to understand summaries of what the customers would like you to be aware of, simple to action