reviews left on TripAdvisor claiming the pools were filled with "weird green water". Responding to criticisms of Waterworld, owner Mo Chaudry said the 'facts told a different story' after allegations of overcrowding and uncleanliness.
He urged sites like TripAdvisor to "weed out non-genuine reviews and trolls " after a number of negative reviews were posted online.
The Stoke-on-Trent attraction is currently rated as number 28 out of the top 102 things to do in the area and also has 3.5/5 stars.
One recent review claimed that the toilets and changing rooms were "disgusting", StokeOnTrent Live reports. Another added: "After lockdown happened I thought the whole place would have been cleaned but went today it was so busy and the water was.
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