hereThe customer service strategy plans to 'extend the council's reach to communities and secure economies of scale by streamlining all customer contact into a coherent corporate function'.The report said: "The options are expected to make a significant contribution to the £5m target but more options are likely to be required to balance the budget over the next two years."The report touched on the remaining shortfall in savings that need to be made.It said: "Clearly there is still some more progress to be made and the executive team is currently looking at other options that can be used to bridge the gap."The outcome of this work will be reported in subsequent reports to cabinet."The document will be debated by councillors and its contents.
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