Bulb customers hit by energy bill error as firm issues apology

manchestereveningnews.co.uk:

A billing error at Bulb means that some customers who pay by direct debit will see payments taken later than usual. Not all customers will see an issue, with only a "small number" of households who usually pay their bills on June 1 being affected by the error.

Bulb, which serves around one million customers, has emailed all those impacted with the details and date of when their money will be taken out, the Mirror reports.

Customers who are affected by the error will not have to do anything as the money will be taken out automatically. The energy firm claimed a "technical outage" caused the issue with its direct debit provider, according to MoneySaving Expert. Read more: Citizens Advice issues warning over renters missing out on £400 energy grant An email sent to affected households reads: “We usually take your energy payments on the 1st of the month.

Unfortunately, a technical hitch has caused a delay this time.” It continued: “Sorry for the extra hassle. We’ll be back to normal for next month.” Those who have been affected by the error should ensure that they have enough money in their accounts for when the money eventually gets taken out.