With hundreds of customers struggling to update their latest meter readings before the energy price cap price increased today, Shell Energy customers have taken to social media to raise concerns that their readings will be counted as at the higher rate.
The firm's website was down at various points across the day yesterday, as thousands of people took Money Saving Expert Martin Lewis' advice to update their supplier with their usage on the day dubbed #MeterReadingDay.
But with both the website and the app unavailable to customers, Shell Energy has made an announcement to reassure customers who missed sending in their figures before the April 1 price increase that they will get their billing backdated to honour the cheaper energy prices - but only if they act quickly.
Speaking this morning, a Shell Energy spokesperson reassured customers, saying: "Customers experiencing difficulty accessing their online account can submit meter readings via the form on our website. "We will backdate to the 31st for meter readings that are submitted today and over the weekend.” Shell Energy have adjusted and renamed their standard variable tariff Flexible 7 this morning in line with the energy cap increase.
Read more on manchestereveningnews.co.uk
Get the latest stars news and celebrity rumours with exclusive stories, photos, videos and interviews.
Breaking up, scandals, engagements, divorces, gossip – all you need to know about the private lives of your favorite celebs.
Get to know the latest showbiz news along with exclusive interviews and even more. All this is waiting for you on the main page 24 hours a day, 7 days a week! Who, where, when, with whom, how, why and for what!? Stay tuned to know first!
Just follow us daily and we will provide you with the current news from the life of famous stars and celebrities.
Owner: SNOWLAND s.r.o.
Registration certificate 06691200
Address:
Snowland s.r.o.
16200, Na okraji 381/41, Veleslavín, 162 00 Praha 6
Czech Republic
©2024. All rights reserved.