Mum's anger as family stranded at airport for 14 HOURS in 'ridiculous TUI shambles'

manchestereveningnews.co.uk:

A mum has slammed a holiday firm TUI after she and her family were stuck waiting in an airport for 14 hours. Lisa Mason and her four children had been on holiday in Cyprus - the family's first get away since the pandemic - and were due to fly back to Manchester when the hold-up began.

On arriving at Larnaca airport, they boarded the flight an hour late, after being told by TUI that it had been delayed. Passengers were then left waiting for three hours on board the grounded plane before being herded back into the airport and left in the departure lounge.

Lisa, from Staffordshire, has branded the situation a 'shambles' and says it has 'completely taken the shine off' the family's first holiday since the pandemic.

The 47-year-old booked the break for her and children Holly, aged 21; Poppy, aged 16; Daisy, aged 11 and nine-year-old James at TUI in Newcastle town centre. READ MORE: Restaurant owner gives 'arrogant' diners entire £1,000 bill to waitress who they treated 'like c***' The problems started before the holiday, when Lisa's chosen return flight time was changed from 10.30pm to 1.30am the following morning.