Ryanair are under investigation over whether they breached consumer laws by not offering refunds to customers for cancelled flights due to the Covid pandemic.
The Competition and Markets Authority (CMA) said the companies should have issued refunds for the cancelled trips when planes were grounded due to the pandemic.
Investigators will be writing to both airlines and will also look at whether refunds should have been given where flights took place but non-essential travel was banned due to lockdown restrictions.
During the pandemic BA offered vouchers or rebookings, while Ryanair provided the option to rebook, the CMA added.Legally, customers are entitled to a cash refund within 14 days.The watchdog said: "The CMA is concerned that, by.
Read more on dailyrecord.co.uk
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