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270,000 British Gas customers owed refunds - who's affected and how to claim
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manchestereveningnews.co.ukMirror reports that, at the time, British Gas failed to inform a number of prepayment customers about a change to their top-up provider.
It also failed to notify them about a change in the minimum top-up spend.Some customers lost their supply as a result, while others made wasted journeys to shops, only to discover they could no longer top-up their usage.In addition, customers were unable to contact British Gas' enquiry line the day of the change.British Gas failed to notify around 270,000 prepayment customers about a change of top-up provider, from Paypoint to Payzone, which went live on 1 January 2020.The supplier informed most of its customers of the change in top-up provider in December 2019.These letters contained details not only of.
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