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‘I unwittingly helped criminals drain my bank account in Royal Mail scam’

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Royal Mail, saying that I needed to pay a £2. 99 additional fee for a package to be delivered. It was my birthday the following day and I knew a few packages would be on their way.

I’ve previously had to pay additional fees for packages so this didn’t seem out of the ordinary. My phone had two per cent battery and I was walking so I was trying to resolve it quickly.

The web page looked legitimate; I did some clicking around and asked myself a few questions about why I needed to give over certain details like my date of birth and bank account number.

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