For now, Netflix is not picking up the phone when customers call for help. The company says it currently is providing only live chat and online support globally, citing the surge in support requests and given that customer-service agents working from home. “The COVID-19 crisis has meant that thousands of our customer support agents are unable to work, or are now having to work from home,” Netflix says in a message on its website. “So our wait times are higher than normal.
We’re working hard to provide the best support we can under the circumstances, and apologize for the delays you are experiencing.” According to Netflix, by shifting to chat instead of phone support, agents are able to help more people while working from home. “We know this
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