Scots mum whose tot developed worrying rash waits 90 minutes on NHS 24 call

dailyrecord.co.uk:

A Scots mum whose toddler developed a concerning rash and became lethargic waited more than one hour on a phone call to NHS 24 before taking matters into her own hands and rushing her daughter to A&E.Stephanie Perez, from Oxgangs, had to take two-year-old Ella to the Sick Kids Hospital in Edinburgh on Monday, November 28, when no one responded to her NHS 24 call as her daughter continued to deteriorate.The 32-year-old waited 90-minutes to speak to someone on the phone line in a bid to take pressure off of emergency departments but little Ella continued to develop a worrying rash and a high temperature, as well as becoming lethargic.

Stephanie, who waited a further two hours to be seen in the busy hospital, said she would have attended A&E sooner if she knew the NHS call back would have taken as long, Edinburgh Live reports.

The mum-of-three said: "My two-year-old Ella was unwell since Thursday (November 24) and had a really high temperature."I gave her Calpol and monitored it but it just got worst over the weekend.

She got a red rash on her cheeks and then on her body so I was getting really worried."I kept pressing a glass to it and then I tried to phone the doctors on Monday and then the chemist but they were closed to a local bank holiday."She got progressively worse so I phoned NHS 24, I have used it before and got through straight away - the automated message said there are wait times of up to 60 minutes."I had no other option so stayed on the phone waiting to speak to someone.