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How to get ScotRail refunds during the rail strike - including full compensation

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dailyrecord.co.uk

The largest rail strike in decades is taking place June 21, 23 and 25, with ScotRail urging customers not to travel if they can help it.Significant disruptions lie ahead, with just five ScotRail routes will operating during the three-day strike.ScotRail has confirmed that passengers are entitled to full compensation if they choose not to travel during the industrial action.Rail passengers have been asked to consider alternative options and travel only if they "really need to".The firm has warned customers of disruptions extending to the days between strike action.ScotRail confirmed in a tweet there will be a "slight knock-on effect" on Saturday, June 26, as well.It comes as workers on 13 lines, plus Network Rail, are walking out over pay, conditions and cuts to 2,500 maintenance jobs.Whilst the industrial action will not directly involve ScotRail staff, it will severely limit the government-owned operator's ability to provide services.The strike will involve Network Rail staff that work in 'safety critical' roles, making it impossible for ScotRail to run the vast majority of its services.Customers' rights to compensation appear to have been tweaked to be slightly more generous for season ticket holders.

Transport Secretary Grant Shapps confused things a little by claiming the process would be automatic when - as far as we can tell - it's not, but there are still refunds for delays.Here's what ScotRail passengers will want to know.Yes.

ScotRail you can claim a full refund if you choose not to travel during the industrial action and the standard £10 administration fee will be waived.If you hold a valid ticket dated for the strike days, you can use it to travel the day before or the day after.Customers can request a refund

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