Distraught mum wrongly banned from Ryanair flight over Brexit rules mistake
manchestereveningnews.co.ukRyanair has issued an apology after a staff member mistakingly prevented a mum from boarding a flight to Majorca. Rachael Delaney walked out of Leeds-Bradford Airport in tears after a member of the budget airlines staff misinterpreted post-Brexit rules and stopped her from going onto the plane.
Due to the incident, her daughter Keira who she was travelling with at the time went to Majorca without her. Despite being denied entry on the flight, Rachael later learned that her travel documents were all in order to gain access to Spain with Jet2 offering her a space on one of its flights.
Since the incident, Ryanair has officially apologised to Rachel. Read more: Girl, 14, who died after getting into difficulty in water is named as scene covered in touching tributes "The stress and tears this incurred was not necessary," Rachael told The Mirror. "I was distraught and Ryanair showed no compassion." The holiday was intended to be a nice reward for her 17-year-old daughter after finishing her exams.
Rachael made sure to check online that their passport details were in check and printed out all the required papers. "There was one person on the gate and he looked at my passport and said, 'Sorry you can't fly'," Rachael claimed. "He couldn't really give an explanation, he just said 'We don't cover this'." She added: "My passport doesn't run out until May next year.
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