Campaigners are urging the UK Government to step in after a third of flights were found to have run behind schedule last year.It comes as the Civil Aviation Authority said an "unacceptable" 37 per cent of flights were delayed by at least 15 minutes in 2022.
That is up from 17 per cent in 2020 and 2021 and 25 per cent in 2019, before air travel was impacted by Covid-19. As well as more waiting times than previous years, flights were delayed by an average of 22 minutes, which is 60 percent longer than in 2019.Rocio Concha, Which?
Director of Policy and Advocacy, said: "These dreadful performance figures will be unsurprising to anyone who endured the widespread chaos at UK airports last year. "Which?
has received hundreds of testimonies from travellers left high and dry by airlines when their flights were cancelled or delayed, from people abandoned in airports to seek emergency accommodation and alternative flights home, to those still chasing compensation months later."Airlines' unacceptable treatment of passengers cannot be allowed to stand."CAA head of consumers Anna Bowles told the PA News Agency: "Bounceback in passenger numbers was at times overshadowed by the challenges that the aviation sector faced in the early summer of 2022, which saw an unacceptable level of flight cancellations and delays."Which?
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