British Gas customers express frustration at 'closed' accounts and lost data
manchestereveningnews.co.ukBritish Gas customers have expressed their frustration after trying to log into their accounts and finding that they've seemingly been closed without notice.
Customers have complained on social media that when they try to log on to their accounts either on the firm's website or app they are being met with a message telling them its has been closed.
If they can get in at all they are finding that previous information about their energy usage, payments and direct debit billing has disappeared from the account.
To add to the affected customers' concerns and frustrations, callers trying to contact British Gas through their call centre were being warned there were long delays, while others were told an online chat with advisers was unavailable. Read more:Everything you need to know about the energy crisis if you're a British Gas customer Annoyed consumers took to Twitter to raise their concerns.
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